Choose the contact by the question
Use the property address and the proposed work to route a Calgary enquiry. The City can explain its permit process; the insurer and the contracted professionals still need to resolve their own scopes.
| Official route or intake | What to ask |
|---|---|
| Property permits | Describe the repair, any layout or use change, and the documents you already have. |
| 211 community-service directory | Find the regional service for housing, food and other community support enquiries. |
| HAUSE recovery enquiry | Prepare a restoration question for HAUSE intake; availability and scope need confirmation. |
Make a municipal enquiry easier to route
When the building is vacant, add the access contact and current utility status to any appointment request. Ask the project coordinator to use one shared list of room names so the drying, contents and rebuilding records can be reconciled.
- Give the complete civic address and the date or reference relevant to the question.
- State whether you are the owner, tenant, authorized representative or another party.
- Describe the information you need without attaching an entire claim file.
- Ask who owns the next action and how to follow up if the enquiry is redirected.
Keep a short contact note
| Field | Example format |
|---|---|
| Purpose | Clarify which office handles the proposed repair. |
| Contact and date | Name or department, date and method of contact. |
| Answer received | The instruction or document requested, kept in its original wording. |
| Next action | Person responsible, information still needed and follow-up date. |
This is a record format, not a completed case. Keep original correspondence alongside the note and distinguish advice, estimates and actual authorizations. Use the timeline worksheet when the order of events needs clarification.
Prepare for the restoration conversation
Read the Calgary recovery guide for the property questions behind the enquiry. If the next step is a contractor assessment, prepare the known affected areas, current access restrictions and the decision needed. The scope guide helps you compare the proposed work with the evidence available.
Official contacts, forms and requirements can change. Follow the linked authority’s current instructions for the address and project. HAUSE does not issue municipal approvals or decide insurance coverage.
Sources and further reading
Reviewed October 11, 2026. Follow the source’s current guidance and the instructions for the actual property.