London fire recovery resources

Choose the contact by the question

The City of London fire-services page is a public starting point for the fire-service contact. Keep that role distinct from the building authority, insurer and restoration contractor.

Make a municipal enquiry easier to route

Include the full London, Ontario address and a one-sentence question. If you are arranging an assessment for someone else, confirm the authorized property contact and the current entry instruction before sharing an appointment request.

• Give the complete civic address and the date or reference relevant to the question.
• State whether you are the owner, tenant, authorized representative or another party.
• Describe the information you need without attaching an entire claim file.
• Ask who owns the next action and how to follow up if the enquiry is redirected.

Keep a short contact note

This is a record format, not a completed case. Keep original correspondence alongside the note and distinguish advice, estimates and actual authorizations. Use the timeline worksheet when the order of events needs clarification.

Prepare for the restoration conversation

Read the London recovery guide for the property questions behind the enquiry. If the next step is a contractor assessment, prepare the known affected areas, current access restrictions and the decision needed. The scope guide helps you compare the proposed work with the evidence available.

Official contacts, forms and requirements can change. Follow the linked authority’s current instructions for the address and project. HAUSE does not issue municipal approvals or decide insurance coverage.