Montréal fire recovery resources

Choose the contact by the question

The Montréal fire service and the City’s borough directory serve different purposes. Use the incident address and the exact question to find the right contact.

Official route or intake	What to ask
Fire-service public enquiries	State whether you need incident information or clarification of a fire-service instruction.
City and borough directory	Identify the borough and ask which office handles the proposed property repair.
211 community-service directory	Find the regional service for housing, food and other community support enquiries.
HAUSE recovery enquiry	Prepare a restoration question for HAUSE intake; availability and scope need confirmation.

Make a municipal enquiry easier to route

Keep official notices in their original form. If you need help understanding a condition or document request, ask the issuing office to clarify it before arranging a visit or approving work that depends on it.

Give the complete civic address and the date or reference relevant to the question.
State whether you are the owner, tenant, authorized representative or another party.
Describe the information you need without attaching an entire claim file.
Ask who owns the next action and how to follow up if the enquiry is redirected.

Keep a short contact note

Field	Example format
Purpose	Clarify which office handles the proposed repair.
Contact and date	Name or department, date and method of contact.
Answer received	The instruction or document requested, kept in its original wording.
Next action	Person responsible, information still needed and follow-up date.

This is a record format, not a completed case. Keep original correspondence alongside the note and distinguish advice, estimates and actual authorizations. Use the timeline worksheet when the order of events needs clarification.

Prepare for the restoration conversation

Read the Montréal recovery guide for the property questions behind the enquiry. If the next step is a contractor assessment, prepare the known affected areas, current access restrictions and the decision needed. The scope guide helps you compare the proposed work with the evidence available.

Official contacts, forms and requirements can change. Follow the linked authority’s current instructions for the address and project. HAUSE does not issue municipal approvals or decide insurance coverage.

Sources and further reading

Reviewed October 11, 2026. Follow the source’s current guidance and the instructions for the actual property.