Fire recovery in Montréal

Route the question to the right public office

Use the Service de sécurité incendie de Montréal contact page for fire-service enquiries and the City’s directory to find the relevant borough or municipal contact. Give the full address and explain whether you need information about an incident, current property restrictions or a proposed repair. These are separate questions and may have different owners.

Source: Montréal fire service · public enquiry contacts.

Create one record across owner, tenant and co-ownership contacts

When a property has tenants or co-owners, a single damage description may cover several responsibilities. Record who manages the building, who represents the affected household and who can approve access to shared areas. Keep each insurer’s reference distinct. A contractor should know which person is authorized for its specific work order before removing contents or starting a repair.

Make the repair brief easy to share

Use a room list, dated photographs taken only when permitted, and a short description of the decision being requested. Keep original municipal notices and technical reports with the file. If people are working in different languages, confirm the meaning of an instruction with its author rather than treating an informal translation as a new approval. Identify the person preparing the documents for the applicable borough process.

What to include in a useful assessment request

Share observations, not guesses about hidden damage. Keep medical records, identification numbers, banking details and unrelated personal information out of an initial enquiry. Use the project worksheet if you need help preparing the brief.

Questions to resolve before authorizing the next stage

If the answer is unknown, name the person who will resolve it and record a follow-up date. A checked list organizes the conversation; it is not permission to enter, a technical assessment or a municipal approval.

Find the right next page

For direct public links and a contact preparation guide, open Montréal recovery resources. For the work itself, use the restoration overview, water and drying guide or rebuilding guide.