Choose the contact by the question
Ottawa Fire Services’ immediate after-fire page is a useful first stop for the initial recovery handoff. Use it alongside your insurer and the people responsible for the building.
| Official route or intake | What to ask |
|---|---|
| Immediate after-fire guidance | Ask where to direct an unresolved incident or municipal recovery question. |
| 211 community-service directory | Find the regional service for housing, food and other community support enquiries. |
| HAUSE recovery enquiry | Prepare a restoration question for HAUSE intake; availability and scope need confirmation. |
Make a municipal enquiry easier to route
When requesting help, distinguish an incident-information question from a repair approval question. Include any private or independent property systems in the repair brief so they are assigned rather than overlooked.
- Give the complete civic address and the date or reference relevant to the question.
- State whether you are the owner, tenant, authorized representative or another party.
- Describe the information you need without attaching an entire claim file.
- Ask who owns the next action and how to follow up if the enquiry is redirected.
Keep a short contact note
| Field | Example format |
|---|---|
| Purpose | Clarify which office handles the proposed repair. |
| Contact and date | Name or department, date and method of contact. |
| Answer received | The instruction or document requested, kept in its original wording. |
| Next action | Person responsible, information still needed and follow-up date. |
This is a record format, not a completed case. Keep original correspondence alongside the note and distinguish advice, estimates and actual authorizations. Use the timeline worksheet when the order of events needs clarification.
Prepare for the restoration conversation
Read the Ottawa recovery guide for the property questions behind the enquiry. If the next step is a contractor assessment, prepare the known affected areas, current access restrictions and the decision needed. The scope guide helps you compare the proposed work with the evidence available.
Official contacts, forms and requirements can change. Follow the linked authority’s current instructions for the address and project. HAUSE does not issue municipal approvals or decide insurance coverage.
Sources and further reading
Reviewed October 11, 2026. Follow the source’s current guidance and the instructions for the actual property.